Phase one
We observe
We sit in your classrooms before we draw anything. Who teaches, with what, on which connection, at what time of day the power is least reliable. We talk to students about the course they find hardest and to teachers about the hour they most resent preparing.
01
What you will see
Two to three weeks on site. A short written account of what we saw, in plain language, that your staff will recognise as true.
What can go wrong here
Observation gets skipped because everyone believes they already know the problem. We do not start designing until it is done.